Service standards annual results
SSHRC has set service standards for the timely delivery of its funding opportunities and services outlined below.
SSHRC standards and results apply to all transfer payment programs administered by SSHRC.
Global payments: Since 2020-21, the number is the actual number of transactions performed.
2024-25
2024-25
| Service | Total transactions | Transactions where standards met | Performance target | Percentage of standards met |
|---|---|---|---|---|
| Acknowledgment of receipt of application | 11,219 | 11,219 | 90% | 100.00% |
| Notification of competition results to institutions | 11,528 | 11,413 | 95% | 99.00% |
| Notification of competition results to applicants | 9,069 | 8,777 | 90% | 96.78% |
| Direct deposit payment initiation—test payment | 140 | 127 | 90% | 90.71% |
| First payments | 130 | 130 | 90% | 100.00% |
| Subsequent payments | 1,000 | 976 | 90% | 97.60% |
| Global payments | 23,412 | 23,395 | 90% | 99.93% |
2023-24
2023-24
| Service | Total transactions | Transactions where standards met | Performance target | Percentage of standards met |
|---|---|---|---|---|
| Acknowledgment of receipt of application | 9,889 | 7,236 | 90% | 73.17%* |
| Notification of competition results to institutions | 8,816 | 8,646 | 95% | 98.07% |
| Notification of competition results to applicants | 8,083 | 6,534 | 90% | 80.84%* |
| Direct deposit payment initiation—test payment | 158 | 156 | 90% | 98.73% |
| First payments | 148 | 147 | 90% | 99.32% |
| Subsequent payments | 643 | 630 | 90% | 97.98% |
| Global payments | 23,502 | 22,229 | 90% | 94.58% |
*Performance was negatively impacted by technical issues and limited resources.
2022-23
2022-23
| Service | Total transactions | Transactions where standards were met | Performance target | Percentage of standards met |
|---|---|---|---|---|
| Acknowledgment of receipt of application | 8,395 | 5,482 | 90% | 65.3% |
| Notification of competition results to institutions | 7,638 | 7,542 | 95% | 98.7% |
| Notification of competition results to applicants | 7,095 | 7,012 | 90% | 98.8% |
| Direct deposit payment initiation—test payment | 182 | 181 | 90% | 99.5% |
| First payments | 181 | 180 | 90% | 99.5% |
| Subsequent payments | 855 | 850 | 90% | 99.4% |
| Global payments | 16,186 | 15,724 | 90% | 97.1% |
Performance was negatively impacted by technical issues.
2021-22
2021-22
| Service | Total transactions | Transactions where standards were met | Performance target | Percentage of standards met |
|---|---|---|---|---|
| Acknowledgment of receipt of application | 9,136 | 7,951 | 90% | 87.0% |
| Notification of competition results to institutions | 7,931 | 6,811 | 95% | 85.9% |
| Notification of competition results to applicants | 7,425 | 5,429 | 90% | 73.1% |
| Direct deposit payment initiation—test payment | 298 | 294 | 90% | 98.7% |
| First payments | 302 | 296 | 90% | 98.0% |
| Subsequent payments | 891 | 881 | 90% | 98.9% |
| Global payments | 8,001 | 8,001 | 90% | 100% |
Performance was negatively impacted by process changes and technical issues.
Note: Access to Information and Privacy (ATIP) requests have been removed from this table because they are no longer required in this report.
2020-21
2020-21
| Service | Total transactions | Transactions where standards were met | Performance target | Percentage of standards met |
|---|---|---|---|---|
| Acknowledgment of receipt of application | 8,282 | 7,446 | 90% | 89.9% |
| Notification of competition results to institutions | 7,016 | 4,302 | 95% | 61.3% |
| Notification of competition results to applicants | 10,017 | 5,353 | 90% | 54.1% |
| Direct deposit payment initiation—test payment | 259 | 229 | 90% | 90.0% |
| First payments | 267 | 261 | 90% | 97.8% |
| Subsequent payments | 909 | 753 | 90% | 85.3% |
| Global payments | 7,615 | 7,615 | 90% | 100% |
| Access to Information and Privacy requests | N/A | N/A | N/A | N/A |
Performance was negatively impacted by process changes implemented to respond to the public health restrictions as a result of the COVID-19 pandemic.